Order Cancellation

• Customers can track the status of the order on the portal.
• Orders status can be: Order Received, In Process, Dispatched, Delivered
• Customers can cancel any order only and only before ‘Dispatched’ status
• If the customer is willing to cancel the order before ‘Dispatched’ status, same can be done by getting in touch with our Customer Care service team ( Contact no: 011-22382744 or E-mail: ccare@swasstationery.in) within 24 hour of placing the order
• Any payment made for such orders will be refunded to customers within 7 – 10 working days to the online account mentioned by the customer
• No order cancellation will be accepted after ‘Dispatched’ status
• After ‘Dispatched’ status for the order, customer shall follow sales return policy stated on the

Sales return:

• It is recommended that all consumers verify the product at the receipt. However, swasstationery.in offers protection to all consumers as stated below
• Customers can return the product if it is not delivered in specified delivery date on the portal. However, in case of delay, we will communicate the same through sms/mail/voice call.
• Swasstationery.in provides return guarantee for items with manufacturing defects / packaging is tempered
  • It shall be informed within 24 hours of delivery
  • If the shipment packaging is tampered. It is recommended that it shall not be opened and returned in same condition
  • If the manufacturer’s packaging of the product tampered within shipment
• 2 day return guarantee for all other items in case of
  • Wrong quantity is supplied
  • Size is different from the stated at portal
  • Product is Significantly different from the description given on portal
• Return policy doesn’t apply on selected customized products and perishables
• Return policy doesn’t apply in case of
  • The product is returned in used condition
  • Product ID/Serial no is tempered
  • Product original packing is not available
• Refund for Sales return
  • No refund will be given for returned products
  • Consumers will be given ‘Coupons’ as per policy. They can avail exchange/replacement of coupon value
• For all returns the purchaser has to ship the product back to the us. We will reimburse the shipping charges against the original receipt.
  • Include all price tags, labels, original packing and invoice along with the product.
  • Pack the item safely to ensure against damage in transit.
  • Mention the Return ID on the package so that we can acknowledge your return.
  • Please mention our address as specified in the email notification sent to you.
  • Do retain the original receipt for the courier charges you have paid, it will be required to reimburse the shipping charges.
  • Also note down the courier tracking id for any future reference.
  • Refund/replacement will be initiated as soon as we receive the product from you.